1.4
  • Customer service7 votes
  • Salesman5 votes
  • Given the runaround3 votes
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  • Apr 18
  • Installers
  • North Reading, Massachusetts
  • Estimate Service
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

After some weather damage to our carpet, I contacted Luna about having a free estimate done. I made an appointment for a free estimate for a Saturday between 1-3PM. I called at 230PM to verify and confirm date and time as no one had not shown up as of yet; customer service stated rudely they did have until 3PM to show up and it's now 315PM and there has been no one show up. I'm hoping they do... Read more

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  • Apr 17
  • Installers
  • Chicago, Illinois
  • Staff
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

Installers we're married & got in a verbal argument the male hit his wife in my house. When i contacted Luna they said he hit my wall not his wife & there was nothing they could do. Read more

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  • Apr 06
  • Installers
  • Eldersburg, Maryland
  • Staff
  • 1
  • 1
  • 114
  • REVIEW RATING 4/5

A very rude and unprofessional salesman came to our house for a free estimate. Extremely pushy, then when we kindly asked if we could think about the price and call him back, and asked if he had a card....he got mad and then rudely declined. He stormed out and even stepped on our outside pathway light! He didn't even look back to apologize. All because he didn't make his "sale". No respect for... Read more

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  • Mar 29
  • Installers
  • Harford County, Maryland
  • Wood Floors Installation
  • 1
  • 1
  • 97
  • REVIEW RATING 4/5

Company sales reps sell to durability of product which fails, then blame the consumer. Best offer is to cover material but the customer pays for labor of over $700. This is a Luv your floor guarantee? Guaranteed to fail short of product promise & drain your wallet that is. It's a gimmick company that does not stand behind their product. I have seaming, warping on a floor installed less than... Read more

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  • Feb 28
  • Household Services
  • Westminster, Maryland
  • Carpet
  • 1
  • 1
  • 486
  • REVIEW RATING 5/5

When I bought my home I needed new carpeting and looked on several websites and found that Luna and Empire seemed to be the biggest around my area. I decided to see a sales rep from both of them in order to find out who was the best. Well, I found out, unfortunately I will have to buy another wall to wall for my living room. Empire is by far the better, more expensive but much better and well... Read more

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  • Feb 13
  • Installers
  • Chicago, Illinois
  • Staff
  • 1
  • 1
  • 151
  • REVIEW RATING 4/5

No one ever showed up for an appointment that was suppose to be between 9-11. It is now 1pm. On the phone now to cancel. Trying to get hold of a supervisor but apparently there is no one to take this call. All they want to do is send an email and take your number but no one is willing to hear your complaint. I feel Luna has gotten to big and not a great company. At least call if you can't make it... Read more

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  • Feb 04
  • Installers
  • Washington, District Of Columbia
  • Carpet Installation
  • 1
  • 1
  • 219
  • REVIEW RATING 4/5

Had Luna install carpet after newly painted walls and floor molding. They said there would be no damage. They totally damaged the floor molding along the entire length of the stair case. I called and it took weeks for them to reply. I tried again after 6 weeks and finally reached a manger. When I made the formal complaint they emailed, "I have reviewed the pictures and while some dings and... Read more

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  • Feb 02
  • Installers
  • Rochester, New York
  • Carpet Installation
  • 1
  • 1
  • 154
  • REVIEW RATING 5/5

We had carpet installed in our home and the installers did a terrible job. They scratched all of the walls in our hallway. And they messed up our drywall in the stairway. Also they hit the wall with there nail gun on every step leaving little dings and dents and black Marks that won't come off. When we told the installers that we were not happy with the work that they did they said that is they... Read more

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  • Jan 29
  • Installers
  • Harvard, Illinois
  • Flooring
  • 1
  • 1
  • 192
  • REVIEW RATING 4/5

No communication between sales, management and installers. What a joke. The sales pitch was worse then a used car salesman and I wasted $4,000 on complete BS. I had to buy supplies at the store myself to complete the job. Felt so bad for how they treat their install crew, bought them lunch and passed for two days of gas for them. They were nice. Do youself a favor, find a professional... Read more

Was this review helpful? 1 0

  • Jan 22
  • Home Construction and Repair
  • Wisconsin, United States
  • Carpeting
  • 1
  • 1
  • 220
  • REVIEW RATING 4/5

Flooring lasts less than 5 months before there are issues. I had luna install some flooring for me. They did all the carpet and laminate floor in about 1000 sqft of living space. The sales presentation was long and now I find out pretty fabricated. Scheduling the installation was a pain. Phone tag back and forth with recordings. Who has time for this!? After the process was done, I was just glad... Read more

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