Luna Carpet Complaints and Reviews

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Luna Carpet
Main address: 10 Davis Dr 60104-1047 Bellwood IL
877-241-LUNA (5862), , comments@luna.com
  • 83+1 mobile complaints
  • $65.5K claimed losses
  • $779 average
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  • Oct 14
  • Installers
  • Hoffman Estates, Illinois
  • Carpet Installation
  • 1
  • 1
  • 56

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is essentially, Go ahead and file a police report and good luck trying to have our installers arrested cuz you don't even know their names and we ain't gunna give them to you! Luna's customer service is horrible and insulting and in no way are they even attempting to try to salvage... Read more

Was this review helpful? 3 0

     

  • Oct 13
  • Installers
  • Wood Floors Installation
  • 1
  • 1
  • 48

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have problems with my floor after calling and calling they sent me an inspector by the name Roman, the first time he came was to address my complain about the gaps in the floor because the installers cut the wood planks to short and a transition piece that came out. However, Roman was... Read more

Was this review helpful? 1 0

     

  • Oct 02
  • Installers
  • Carpet Quality
  • 1
  • 1
  • 83

I purchase 2 rooms of carpet for my work space in my home and it was not high traffic like I was told I paid $1,300.00 in cash that carpet was not nothing. In a month I had to have it clean and the next month I had call out stanley steemer for the second time they said want I call the company and I did so what they began to do is play the cat and mouse game I have pictures, so just order new... Read more

Was this review helpful? 0 0

     

  • Aug 26
  • Installers
  • Awful Stairs Work
  • 1
  • 1
  • 106

I had three rooms carpeted installers scratched my walls ..could not understand english they did a stairwell and used nails on stairs work is awful have called for two weeks and have yet to get phone call from someone who can help fix this problem ..Do Not Recommend this company they are not consumer friendly at all... Read more

Was this review helpful? 1 1

     

  • Aug 23
  • Household Services
  • Flooring Replace
  • 2
  • 2
  • 116

Sales person visited, gave me quote said that sleeper and radiator wouldn't be a problem. Although, I had other contracts tell me that if I pulled old wood floor out I might have to replace and that the radiator would need to be moved before install. Day of install, the installer says he can't install due to the sleepers, would have to rip out and replace. In addition, I did have to move the... Read more

Was this review helpful? 4 1

     

  • Aug 21
  • Installers
  • Employees
  • 1
  • 1
  • 77

I have had the worst experience with luna, there salesman was a ***, the service reps on the phone did nothing for me but waste my time, I was told I would have a sales contract mailed to me within 7 days..got nothing and this is what I was told by both the salesman and installer, I finally called to get this paperwork and was ran in a circle on the phone for over an hour and still nothing, I... Read more

Was this review helpful? 5 3

     

  • Aug 14
  • Installers
  • Waldorf, Maryland
  • Vynil Flooring
  • 1
  • 1
  • 144

I paid for a kitchen floor back in April, 2014. The day of installation I was not home, I had someone else at home while the floor was being laid. When I got home I looked at the floor and could see how off center it was. I called two weeks later they sent someone out, but to only replace the a few pieces, after an hour of arguing with Luna on the phone they finally agreed to replace the... Read more

Was this review helpful? 3 2

     

  • Jul 28
  • Installers
  • Carpeting Contract
  • 2
  • 2
  • 316

I signed a contract for carpeting on Wednesday. John Paul said he'd email a copy of the documents to me. Two days later, on Friday, when his manager, Robert, called to congratulate me on my order, I mentioned that I hadn't yet received the emailed documents and that I wanted to read them before the legally required, 3-day grace period for cancellation expired (Saturday). Saturday morning, I... Read more

Was this review helpful? 5 3

     

  • Jul 26
  • Professional Services
  • Defective Carpeting
  • 2
  • 2
  • 254

On 7/17/14 I had 1 room of loop carpeting installed. The installers were very courteous as the moved out the furniture and had me come in to check their work. When they were finished and just left I noticed a pull in one of the loops. I immediately snapped a picture and sent it to the salesman with a note. I did not hear back from here so I flipped it to her again the next day. At the end of the... Read more

Was this review helpful? 0 0

     

  • Jul 15
  • Furniture and Decor
  • Glen Burnie, Maryland
  • Bad Flooring Service
  • 1
  • 1
  • 159

At first the estimate reached almost $3,000.00 for 225 sq ft, They lowered it to almost $2,000.00 all because I like to bargain. Afterwards, I meet with the laborers, THEY WERE SUBCONTRACTORS. They did not have the sufficient materials, my floor needed extra work the sales man did not quote, they subcontractors did not want to do the job obviously because they were going to be complaint. (Not... Read more

Was this review helpful? 4 0
 
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