Luna Carpet Complaints and Reviews

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Luna Carpet
Main address: 10 Davis Dr 60104-1047 Bellwood IL
877-241-LUNA (5862), , comments@luna.com
  • 75+1 mobile complaints
  • $62.1K claimed losses
  • $807 average
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  • Jul 28
  • Installers
  • Carpeting Contract
  • 2
  • 39

I signed a contract for carpeting on Wednesday. John Paul said he'd email a copy of the documents to me. Two days later, on Friday, when his manager, Robert, called to congratulate me on my order, I mentioned that I hadn't yet received the emailed documents and that I wanted to read them before the legally required, 3-day grace period for cancellation expired (Saturday). Saturday morning, I... Read more

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  • Jul 26
  • Professional Services
  • Defective Carpeting
  • 2
  • 66

On 7/17/14 I had 1 room of loop carpeting installed. The installers were very courteous as the moved out the furniture and had me come in to check their work. When they were finished and just left I noticed a pull in one of the loops. I immediately snapped a picture and sent it to the salesman with a note. I did not hear back from here so I flipped it to her again the next day. At the end of the... Read more

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  • Jul 15
  • Furniture and Decor
  • Glen Burnie, Maryland
  • Bad Flooring Service
  • 1
  • 38

At first the estimate reached almost $3,000.00 for 225 sq ft, They lowered it to almost $2,000.00 all because I like to bargain. Afterwards, I meet with the laborers, THEY WERE SUBCONTRACTORS. They did not have the sufficient materials, my floor needed extra work the sales man did not quote, they subcontractors did not want to do the job obviously because they were going to be complaint. (Not... Read more

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  • Jul 14
  • Installers
  • Hagerstown, Maryland
  • Luna Carpet Warranty
  • 1
  • 74

We were looking for carpet for 3 bedrooms. Luna came to our home and did a free estimate. The price was more than what we were hoping to spend, but the salesman talked us into this carpet that was supposed to resist nearly all staining (claiming it had even been in a zoo hippo enclosure and came perfectly clean) and that the warranty was unbeatable. We were pretty impressed with the installation.... Read more

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  • Jul 12
  • Household Services
  • Cleveland, Ohio
  • Carpet Installation
  • 1
  • 45

DO NOT BOTHER WITH THIS B.S. COMPANY. I told John Paul their downtown salesman that I would accept their deal only if they could install on Friday since I was leaving the country on Saturday. "No problem" said John Paul after checking with the office. I needed first a.m. delivery "no problem" said John Paul. Any problems call me said John Paul. I get a robot call on Wednesday telling me how... Read more

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  • Jul 11
  • Installers
  • Chicago Ridge, Illinois
  • Unraveling Carpet Repair
  • 1
  • 26

I had carpet installed by luna. They have been out 4 or 5 times to repair unraveling carpet. Finally they have a "more experienced" repair guy come. He said the first installers did it wrong and he would have to come back and fix it. After over a minth Luna called to schedule the 6th appt. He never showed the first time and the second time he came in and fixed what was supposedly the issue and... Read more

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  • Jul 10
  • Household Services
  • Boston, Massachusetts
  • Missed Appointment
  • 1
  • 28

We purchased a townhome in Tampa and I called several companies to come out and give us quotes to replace the flooring in the living and dining rooms. Scheduled the appointment online giving them my zip code. They listed the dates and times available for a representative to meet me at the townhouse in Tampa. The day before I received a confirming email. When they failed to show during the... Read more

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  • Jun 30
  • Installers
  • Chicago, Illinois
  • Board Replacement
  • 1
  • 33

Warranty that's covered at 100% first two years hahaha. They lie. It'll cost 1200 bucks to replace 5 boards. That's half what I paid. They don't honor their so called warranties. Luna is a joke. Read more

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  • Jun 28
  • Installers
  • Georgetown Township, Michigan
  • Horrible Customer Service
  • 1
  • 24

Would never use luna again!!! Horrible customer service and then are no shows!!!! Read more

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  • Jun 21
  • Installers
  • Cicero, Illinois
  • Bad Service
  • 1
  • 26

Would never recommend Luna for any services. No coordination. The sales are just new ways of fleecing customers. Total waste of time. Read more

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