1.1
  • Salesman2 votes
  • Carpet install and quality2 votes
  • Customer service2 votes
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  • 1 day ago
  • Installers
  • Naperville, Illinois
  • Laminate Flooring
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

?..you get a cheap material. We had Luna come and put in laminate flooring in our dining room. First the installers said that the salesman did not put provide for the tile floor removal. This cost us an additional $375. They did a nice job installing.but a few days later we noticed that the finish on the flooring was inconsistent, dull in the center and glossy on the outside. Luna sent a rep... Read more

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  • Dec 13
  • Installers
  • Lemont, Illinois
  • Carpet Installation
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Made an online appointment for estimate, Salesman showed up on time. Measured area to be carpeted on his tablet with laser. Brought in some samples. Told me how they differed in quality. I didn't believe a word about that. Was pushing hard for an in stock with quick installation date. Gave me price of $4900. I laughed at him and told him forget it. Already had price from Home Depot for $2100.... Read more

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  • Dec 11
  • Furniture and Decor
  • Palatine, Illinois
  • Carpet
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

We had bought 2 rooms of carpet at Luna last summer, for bedroom and for family room. Went with looped carpet in family room, close to berber but a bit more like carpet. We told the sales woman that we have dogs and this is a high traffic area. She assured us this carpet would hold up great. Well, within 6 months carpet starts to snag. I vacuum and it pulls the snagged loops right up and now... Read more

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  • Dec 11
  • Installers
  • Naperville, Illinois
  • Hardwood Flooring
  • 1
  • 1
  • 33
  • REVIEW RATING 3/5

I had Tony come and sell me hardwood floors that had 7 layers of a protective covering that would prevent my dogs from scratching the floors. Within 24 hours my $4500 floors has scratches. I called luna a dozen times and never spoke to a manager. Needless to say my new floors are totally trashed!!!! So much for 7 layers of a protective coating. I would have been happy with carpet, but when the... Read more

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  • Nov 19
  • Installers
  • Sandwich, Illinois
  • Salesman
  • 1
  • 1
  • 182
  • REVIEW RATING 4/5

I thought the salesman offered a great deal. I wanted to think it over and told him I'd call him later. He became very angry. He stood over me yelling at me how he waisted his time driving all the way to my home and spending an hour and a half at my house. He lectured me about taking a ten minute phone call while he waited. The F bombs started dropping as he was leaving. I seriously was going to... Read more

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  • Nov 16
  • Installers
  • Highland, Indiana
  • Carpet Installation
  • 4
  • 4
  • 217
  • REVIEW RATING 5/5

Attn: Documentation Department Gentlemen: On October 22, 2014, Luna salesman Frank presented his samples and after two and a half hours we selected and signed a sales agreement to have carpeted five rooms and four sets of stairs (steps) in our home. At that time, we presented him with a down payment of $3,000 toward a total price of $7,000 that included material and labor. When asked about the... Read more

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  • Oct 26
  • Household Services
  • Upgraded Carpet
  • 1
  • 1
  • 208
  • REVIEW RATING 5/5

Awful service since the beginning. Numerous cancelled appointments, a Nasty message left from the sales man when we expressed our frustration... Paid a lot for upgraded carpet .. 5 months after install we have a huge spot where the fibers are falling out, the carpet was cut too short by the kitchen. Had tech out , blamed it on me told me I washed the carpet???? What??? Ok??? Told me someone would... Read more

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  • Oct 24
  • Installers
  • Milford, Massachusetts
  • Unprofessional Carpet Installation
  • 3
  • 3
  • 133
  • REVIEW RATING 5/5

Carpet was installed in the upstairs of my home a year ago. Not long after (maybe 6-8months) that the problems started happening. You can see all the seems in the doorways and closet openings, the hallway is rippling and becoming a trip hazard. The carpet on the stairs is pulling up and there are bubbles in the carpet in the bedrooms. Also in the master bedroom there is a hard spot on the carpet... Read more

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  • Oct 14
  • Installers
  • Hoffman Estates, Illinois
  • Carpet Installation
  • 1
  • 1
  • 182
  • REVIEW RATING 5/5

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is essentially, Go ahead and file a police report and good luck trying to have our installers arrested cuz you don't even know their names and we ain't gunna give them to you! Luna's customer service is horrible and insulting and in no way are they even attempting to try to salvage... Read more

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  • Oct 13
  • Installers
  • Wood Floors Installation
  • 1
  • 1
  • 190
  • REVIEW RATING 5/5

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have problems with my floor after calling and calling they sent me an inspector by the name Roman, the first time he came was to address my complain about the gaps in the floor because the installers cut the wood planks to short and a transition piece that came out. However, Roman was... Read more

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