1.2
  • Customer service4 votes
  • Salesman4 votes
  • Carpet install and quality2 votes
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  • Jan 22
  • Home Construction and Repair
  • Wisconsin, United States
  • Carpeting
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

Flooring lasts less than 5 months before there are issues. I had luna install some flooring for me. They did all the carpet and laminate floor in about 1000 sqft of living space. The sales presentation was long and now I find out pretty fabricated. Scheduling the installation was a pain. Phone tag back and forth with recordings. Who has time for this!? After the process was done, I was just glad... Read more

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  • Jan 22
  • Home Construction and Repair
  • Cedar Grove, Wisconsin
  • Flooring
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

My flooring was installed about 4 months ago. The kitchen floor is buckling already and beginning to separate. I spent about 3000 dollars on the entire project. Luna was one of the cheaper places that I checked out. The sales pitch was just that, a sales pitch. They started at 6000 for a price and worked his way down. I should have thought different when I went through his long presentation. They... Read more

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  • Jan 18
  • Furniture and Decor
  • Elgin, Illinois
  • Carpet
  • 2
  • 2
  • 29
  • REVIEW RATING 3/5

Am not pleased. Was given the hard sell i.e. price only good for that day and I was on a very tight schedule. Carpet is just three years old and you can see a definite wear pattern and the fibers are worn. it looks like the carpet is near 8 years old in the traffic pattern instead of just three years old. Judging from other reviews I'll have no recourse since Luna appears to be very unresponsive... Read more

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  • Dec 22, 2014
  • Installers
  • Providence, Rhode Island
  • Carpet Installation
  • 1
  • 1
  • 157
  • REVIEW RATING 4/5

We were very disappointed with Luna carpet company. We had an appoinment with them for 12 noon to 3:00PM, but they never showed up until after 4:00PM. The most surprising thing was when the contractor demanded payment upfront before starting the installation despite signing a contract and making an initial payment. We have never had this kind of experience with any contractor we have dealt with... Read more

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  • Dec 16, 2014
  • Installers
  • Naperville, Illinois
  • Laminate Flooring
  • 3
  • 3
  • 182
  • REVIEW RATING 4/5

?..you get a cheap material. We had Luna come and put in laminate flooring in our dining room. First the installers said that the salesman did not put provide for the tile floor removal. This cost us an additional $375. They did a nice job installing.but a few days later we noticed that the finish on the flooring was inconsistent, dull in the center and glossy on the outside. Luna sent a rep... Read more

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  • Dec 13, 2014
  • Installers
  • Lemont, Illinois
  • Carpet Installation
  • 1
  • 1
  • 174
  • REVIEW RATING 4/5

Made an online appointment for estimate, Salesman showed up on time. Measured area to be carpeted on his tablet with laser. Brought in some samples. Told me how they differed in quality. I didn't believe a word about that. Was pushing hard for an in stock with quick installation date. Gave me price of $4900. I laughed at him and told him forget it. Already had price from Home Depot for $2100.... Read more

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  • Dec 11, 2014
  • Furniture and Decor
  • Palatine, Illinois
  • Carpet
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

We had bought 2 rooms of carpet at Luna last summer, for bedroom and for family room. Went with looped carpet in family room, close to berber but a bit more like carpet. We told the sales woman that we have dogs and this is a high traffic area. She assured us this carpet would hold up great. Well, within 6 months carpet starts to snag. I vacuum and it pulls the snagged loops right up and now... Read more

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  • Dec 11, 2014
  • Installers
  • Naperville, Illinois
  • Hardwood Flooring
  • 1
  • 1
  • 108
  • REVIEW RATING 4/5

I had Tony come and sell me hardwood floors that had 7 layers of a protective covering that would prevent my dogs from scratching the floors. Within 24 hours my $4500 floors has scratches. I called luna a dozen times and never spoke to a manager. Needless to say my new floors are totally trashed!!!! So much for 7 layers of a protective coating. I would have been happy with carpet, but when the... Read more

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  • Nov 19, 2014
  • Installers
  • Sandwich, Illinois
  • Salesman
  • 1
  • 1
  • 250
  • REVIEW RATING 5/5

I thought the salesman offered a great deal. I wanted to think it over and told him I'd call him later. He became very angry. He stood over me yelling at me how he waisted his time driving all the way to my home and spending an hour and a half at my house. He lectured me about taking a ten minute phone call while he waited. The F bombs started dropping as he was leaving. I seriously was going to... Read more

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  • Nov 16, 2014
  • Installers
  • Highland, Indiana
  • Carpet Installation
  • 4
  • 4
  • 291
  • REVIEW RATING 5/5

Attn: Documentation Department Gentlemen: On October 22, 2014, Luna salesman Frank presented his samples and after two and a half hours we selected and signed a sales agreement to have carpeted five rooms and four sets of stairs (steps) in our home. At that time, we presented him with a down payment of $3,000 toward a total price of $7,000 that included material and labor. When asked about the... Read more

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