1.2
  • Customer service5 votes
  • Salesman4 votes
  • Carpet install and quality2 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Feb 28
  • Household Services
  • Westminster, Maryland
  • Carpet
  • 1
  • 1
  • 63
  • REVIEW RATING 4/5

When I bought my home I needed new carpeting and looked on several websites and found that Luna and Empire seemed to be the biggest around my area. I decided to see a sales rep from both of them in order to find out who was the best. Well, I found out, unfortunately I will have to buy another wall to wall for my living room. Empire is by far the better, more expensive but much better and well... Read more

Was this review helpful? 0 0

  • Feb 13
  • Installers
  • Chicago, Illinois
  • Staff
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

No one ever showed up for an appointment that was suppose to be between 9-11. It is now 1pm. On the phone now to cancel. Trying to get hold of a supervisor but apparently there is no one to take this call. All they want to do is send an email and take your number but no one is willing to hear your complaint. I feel Luna has gotten to big and not a great company. At least call if you can't make it... Read more

Was this review helpful? 0 0

  • Feb 04
  • Installers
  • Washington, District Of Columbia
  • Carpet Installation
  • 1
  • 1
  • 117
  • REVIEW RATING 4/5

Had Luna install carpet after newly painted walls and floor molding. They said there would be no damage. They totally damaged the floor molding along the entire length of the stair case. I called and it took weeks for them to reply. I tried again after 6 weeks and finally reached a manger. When I made the formal complaint they emailed, "I have reviewed the pictures and while some dings and... Read more

Was this review helpful? 1 0

  • Feb 02
  • Installers
  • Rochester, New York
  • Carpet Installation
  • 1
  • 1
  • 78
  • REVIEW RATING 4/5

We had carpet installed in our home and the installers did a terrible job. They scratched all of the walls in our hallway. And they messed up our drywall in the stairway. Also they hit the wall with there nail gun on every step leaving little dings and dents and black Marks that won't come off. When we told the installers that we were not happy with the work that they did they said that is they... Read more

Was this review helpful? 0 0

  • Jan 29
  • Installers
  • Harvard, Illinois
  • Flooring
  • 1
  • 1
  • 109
  • REVIEW RATING 4/5

No communication between sales, management and installers. What a joke. The sales pitch was worse then a used car salesman and I wasted $4,000 on complete BS. I had to buy supplies at the store myself to complete the job. Felt so bad for how they treat their install crew, bought them lunch and passed for two days of gas for them. They were nice. Do youself a favor, find a professional... Read more

Was this review helpful? 1 0

  • Jan 22
  • Home Construction and Repair
  • Wisconsin, United States
  • Carpeting
  • 1
  • 1
  • 149
  • REVIEW RATING 4/5

Flooring lasts less than 5 months before there are issues. I had luna install some flooring for me. They did all the carpet and laminate floor in about 1000 sqft of living space. The sales presentation was long and now I find out pretty fabricated. Scheduling the installation was a pain. Phone tag back and forth with recordings. Who has time for this!? After the process was done, I was just glad... Read more

Was this review helpful? 0 2

  • Jan 22
  • Home Construction and Repair
  • Cedar Grove, Wisconsin
  • Flooring
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

My flooring was installed about 4 months ago. The kitchen floor is buckling already and beginning to separate. I spent about 3000 dollars on the entire project. Luna was one of the cheaper places that I checked out. The sales pitch was just that, a sales pitch. They started at 6000 for a price and worked his way down. I should have thought different when I went through his long presentation. They... Read more

Was this review helpful? 0 0

  • Jan 18
  • Furniture and Decor
  • Elgin, Illinois
  • Carpet
  • 2
  • 2
  • 72
  • REVIEW RATING 3/5

Am not pleased. Was given the hard sell i.e. price only good for that day and I was on a very tight schedule. Carpet is just three years old and you can see a definite wear pattern and the fibers are worn. it looks like the carpet is near 8 years old in the traffic pattern instead of just three years old. Judging from other reviews I'll have no recourse since Luna appears to be very unresponsive... Read more

Was this review helpful? 0 0

  • Dec 22, 2014
  • Installers
  • Providence, Rhode Island
  • Carpet Installation
  • 1
  • 1
  • 188
  • REVIEW RATING 4/5

We were very disappointed with Luna carpet company. We had an appoinment with them for 12 noon to 3:00PM, but they never showed up until after 4:00PM. The most surprising thing was when the contractor demanded payment upfront before starting the installation despite signing a contract and making an initial payment. We have never had this kind of experience with any contractor we have dealt with... Read more

Was this review helpful? 1 0

  • Dec 16, 2014
  • Installers
  • Naperville, Illinois
  • Laminate Flooring
  • 3
  • 3
  • 228
  • REVIEW RATING 4/5

?..you get a cheap material. We had Luna come and put in laminate flooring in our dining room. First the installers said that the salesman did not put provide for the tile floor removal. This cost us an additional $375. They did a nice job installing.but a few days later we noticed that the finish on the flooring was inconsistent, dull in the center and glossy on the outside. Luna sent a rep... Read more

Was this review helpful? 1 0

Had an experience with Luna Carpet?

Write a review

More results for "luna carpet"

Product Results

Tag Results

Company Results

Did not find what you were looking for?
 
×
You are reading about Luna Carpet.
Filing a new complaint about
×