Luna Carpet Complaints and Reviews

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Luna Carpet
Main address: 10 Davis Dr 60104-1047 Bellwood IL
877-241-LUNA (5862), , comments@luna.com
  • 87+1 mobile complaints
  • $72.7K claimed losses
  • $826 average
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  • Nov 19
  • Installers
  • Sandwich, Illinois
  • Salesman
  • 1
  • 1
  • 63

I thought the salesman offered a great deal. I wanted to think it over and told him I'd call him later. He became very angry. He stood over me yelling at me how he waisted his time driving all the way to my home and spending an hour and a half at my house. He lectured me about taking a ten minute phone call while he waited. The F bombs started dropping as he was leaving. I seriously was going to... Read more

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  • Nov 16
  • Installers
  • Highland, Indiana
  • Carpet Installation
  • 3
  • 3
  • 104

Attn: Documentation Department Gentlemen: On October 22, 2014, Luna salesman Frank presented his samples and after two and a half hours we selected and signed a sales agreement to have carpeted five rooms and four sets of stairs (steps) in our home. At that time, we presented him with a down payment of $3,000 toward a total price of $7,000 that included material and labor. When asked about the... Read more

Was this review helpful? 2 0

     

  • Oct 26
  • Household Services
  • Upgraded Carpet
  • 1
  • 1
  • 178

Awful service since the beginning. Numerous cancelled appointments, a Nasty message left from the sales man when we expressed our frustration... Paid a lot for upgraded carpet .. 5 months after install we have a huge spot where the fibers are falling out, the carpet was cut too short by the kitchen. Had tech out , blamed it on me told me I washed the carpet???? What??? Ok??? Told me someone would... Read more

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  • Oct 24
  • Installers
  • Milford, Massachusetts
  • Unprofessional Carpet Installation
  • 3
  • 3
  • 107

Carpet was installed in the upstairs of my home a year ago. Not long after (maybe 6-8months) that the problems started happening. You can see all the seems in the doorways and closet openings, the hallway is rippling and becoming a trip hazard. The carpet on the stairs is pulling up and there are bubbles in the carpet in the bedrooms. Also in the master bedroom there is a hard spot on the carpet... Read more

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  • Oct 14
  • Installers
  • Hoffman Estates, Illinois
  • Carpet Installation
  • 1
  • 1
  • 159

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is essentially, Go ahead and file a police report and good luck trying to have our installers arrested cuz you don't even know their names and we ain't gunna give them to you! Luna's customer service is horrible and insulting and in no way are they even attempting to try to salvage... Read more

Was this review helpful? 4 0

     

  • Oct 13
  • Installers
  • Wood Floors Installation
  • 1
  • 1
  • 167

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have problems with my floor after calling and calling they sent me an inspector by the name Roman, the first time he came was to address my complain about the gaps in the floor because the installers cut the wood planks to short and a transition piece that came out. However, Roman was... Read more

Was this review helpful? 1 0

     

  • Oct 02
  • Installers
  • Carpet Quality
  • 1
  • 1
  • 174

I purchase 2 rooms of carpet for my work space in my home and it was not high traffic like I was told I paid $1,300.00 in cash that carpet was not nothing. In a month I had to have it clean and the next month I had call out stanley steemer for the second time they said want I call the company and I did so what they began to do is play the cat and mouse game I have pictures, so just order new... Read more

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  • Aug 26
  • Installers
  • Awful Stairs Work
  • 1
  • 1
  • 155

I had three rooms carpeted installers scratched my walls ..could not understand english they did a stairwell and used nails on stairs work is awful have called for two weeks and have yet to get phone call from someone who can help fix this problem ..Do Not Recommend this company they are not consumer friendly at all... Read more

Was this review helpful? 1 1

     

  • Aug 23
  • Household Services
  • Flooring Replace
  • 2
  • 2
  • 155

Sales person visited, gave me quote said that sleeper and radiator wouldn't be a problem. Although, I had other contracts tell me that if I pulled old wood floor out I might have to replace and that the radiator would need to be moved before install. Day of install, the installer says he can't install due to the sleepers, would have to rip out and replace. In addition, I did have to move the... Read more

Was this review helpful? 4 1

     

  • Aug 21
  • Installers
  • Employees
  • 1
  • 1
  • 111

I have had the worst experience with luna, there salesman was a ***, the service reps on the phone did nothing for me but waste my time, I was told I would have a sales contract mailed to me within 7 days..got nothing and this is what I was told by both the salesman and installer, I finally called to get this paperwork and was ran in a circle on the phone for over an hour and still nothing, I... Read more

Was this review helpful? 5 3
 
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