Luna Carpet Complaints and Reviews

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Luna Carpet
Main address: 10 Davis Dr 60104-1047 Bellwood IL
877-241-LUNA (5862), , comments@luna.com
  • 80+1 mobile complaints
  • $62.6K claimed losses
  • $772 average
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  • Aug 26
  • Installers
  • Awful Stairs Work
  • 1
  • 1
  • 83

I had three rooms carpeted installers scratched my walls ..could not understand english they did a stairwell and used nails on stairs work is awful have called for two weeks and have yet to get phone call from someone who can help fix this problem ..Do Not Recommend this company they are not consumer friendly at all... Read more

Was this review helpful? 1 1

     

  • Aug 23
  • Household Services
  • Flooring Replace
  • 2
  • 2
  • 84

Sales person visited, gave me quote said that sleeper and radiator wouldn't be a problem. Although, I had other contracts tell me that if I pulled old wood floor out I might have to replace and that the radiator would need to be moved before install. Day of install, the installer says he can't install due to the sleepers, would have to rip out and replace. In addition, I did have to move the... Read more

Was this review helpful? 3 1

     

  • Aug 21
  • Installers
  • Employees
  • 1
  • 1
  • 59

I have had the worst experience with luna, there salesman was a ***, the service reps on the phone did nothing for me but waste my time, I was told I would have a sales contract mailed to me within 7 days..got nothing and this is what I was told by both the salesman and installer, I finally called to get this paperwork and was ran in a circle on the phone for over an hour and still nothing, I... Read more

Was this review helpful? 2 3

     

  • Aug 14
  • Installers
  • Waldorf, Maryland
  • Vynil Flooring
  • 1
  • 1
  • 117

I paid for a kitchen floor back in April, 2014. The day of installation I was not home, I had someone else at home while the floor was being laid. When I got home I looked at the floor and could see how off center it was. I called two weeks later they sent someone out, but to only replace the a few pieces, after an hour of arguing with Luna on the phone they finally agreed to replace the... Read more

Was this review helpful? 2 2

     

  • Jul 28
  • Installers
  • Carpeting Contract
  • 2
  • 2
  • 293

I signed a contract for carpeting on Wednesday. John Paul said he'd email a copy of the documents to me. Two days later, on Friday, when his manager, Robert, called to congratulate me on my order, I mentioned that I hadn't yet received the emailed documents and that I wanted to read them before the legally required, 3-day grace period for cancellation expired (Saturday). Saturday morning, I... Read more

Was this review helpful? 4 1

     

  • Jul 26
  • Professional Services
  • Defective Carpeting
  • 2
  • 2
  • 231

On 7/17/14 I had 1 room of loop carpeting installed. The installers were very courteous as the moved out the furniture and had me come in to check their work. When they were finished and just left I noticed a pull in one of the loops. I immediately snapped a picture and sent it to the salesman with a note. I did not hear back from here so I flipped it to her again the next day. At the end of the... Read more

Was this review helpful? 0 0

     

  • Jul 15
  • Furniture and Decor
  • Glen Burnie, Maryland
  • Bad Flooring Service
  • 1
  • 1
  • 143

At first the estimate reached almost $3,000.00 for 225 sq ft, They lowered it to almost $2,000.00 all because I like to bargain. Afterwards, I meet with the laborers, THEY WERE SUBCONTRACTORS. They did not have the sufficient materials, my floor needed extra work the sales man did not quote, they subcontractors did not want to do the job obviously because they were going to be complaint. (Not... Read more

Was this review helpful? 2 0

     

  • Jul 14
  • Installers
  • Hagerstown, Maryland
  • Luna Carpet Warranty
  • 1
  • 1
  • 255

We were looking for carpet for 3 bedrooms. Luna came to our home and did a free estimate. The price was more than what we were hoping to spend, but the salesman talked us into this carpet that was supposed to resist nearly all staining (claiming it had even been in a zoo hippo enclosure and came perfectly clean) and that the warranty was unbeatable. We were pretty impressed with the installation.... Read more

Was this review helpful? 4 0

     

  • Jul 12
  • Household Services
  • Cleveland, Ohio
  • Carpet Installation
  • 1
  • 1
  • 118

DO NOT BOTHER WITH THIS B.S. COMPANY. I told John Paul their downtown salesman that I would accept their deal only if they could install on Friday since I was leaving the country on Saturday. "No problem" said John Paul after checking with the office. I needed first a.m. delivery "no problem" said John Paul. Any problems call me said John Paul. I get a robot call on Wednesday telling me how... Read more

Was this review helpful? 2 0

     

  • Jul 11
  • Installers
  • Chicago Ridge, Illinois
  • Unraveling Carpet Repair
  • 1
  • 1
  • 78

I had carpet installed by luna. They have been out 4 or 5 times to repair unraveling carpet. Finally they have a "more experienced" repair guy come. He said the first installers did it wrong and he would have to come back and fix it. After over a minth Luna called to schedule the 6th appt. He never showed the first time and the second time he came in and fixed what was supposedly the issue and... Read more

Was this review helpful? 1 0
 
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