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Luna Carpet

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23 complaints

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Luna Carpet was founded in 1958 in Chicago by Salamon DeZara. Originally it specialized in an in-home shopping plastic slipcover. It is a large family-owned company and the innovator in the field of in-home shopping experience that allows consumers to look in a floor of samples online with furniture and their illumination. The company provides a wide choice of carpets of different style like loop, texture, twist, pattern and color like red, blue, gold, green, grey and more. There are also hardwood and laminate of following shades dark, light and medium and with such species as cherry, beech, oak, pine, natural stone etc. Luna Carpet provides all goods with a 30 day warranty. Please try to contact Luna Carpet Customer Service directly prior to posting any complaints on this site.

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Luna Carpet Complaints & Reviews

Luna Carpet Reviews

Anonymous
Luna Carpet - Beware of Luna! Ask to see price details!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

I would say I am a good shopper and usually a smart shopper. Wanted to get some carpet quickly and saw the 70% off ad. Salesman came to my house the estimate for the room would h...

#318247
May 13, 2012
34

Plainjane
Luna Carpet salesman so RUDE!!!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Just had the WORST experience with a LUNA carpet salesman. I had seen the great TV ads talking about their 70% off sale and thought I'd give them a try. Well... not only was he...

#314899
Apr 26, 2012
141

Joeschmo
Luna Carpet sales techniques
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

I don't remember the name of the guy who came to our home to show us carpet and give us a price, but I will always remember his sales techniques, -they sucked. This guy w...

#314341
Apr 24, 2012
129

Mschroed...
Luna Carpet - Warranty is a FRAUD!!!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Luna installed laminate flooring in our house about 2 years ago. There are gaping holes between the walls and parts of the floors. Also, the boards all creak and move around due t...

#311876
Apr 13, 2012
171

Tellitli...
Luna Carpet - STAY AWAY FROM LUNA!!!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

After waiting for a month for the carpet to appear, the day of the installation, they called me to tell me the carpet was "defective". Then they said it would take 2 weeks for the...

#293929
Feb 02, 2012
351

RUkidding?
Luna Carpet - Pushy, insulting, *** of a salesman!!!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

I will never EVER understand when a company offers in-home estimates how personally insulted the salespeople act when you refuse to be bullied into a contract right then and there!...

#281926
Dec 15, 2011
530

Nintendo...
Luna Carpet
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

I absolutely hate Luna, they took advantage of me and my blind mother. The sales rep was rude and talked over my mom. He showed us the only floor sample he had with him and promis...

#279637
Dec 06, 2011
536

Janamad
Luna Carpet Customer service is AWFUL!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Financing the carpet was a joke, I ended up finding my own financing after dealing with them for 3 weeks. After this whole mess, I'm told the carpet color we chose is unavailable. ...

#279400
Dec 05, 2011
390

Anonymous
Luna Carpet - Luna flooring poor service from sales to installation
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

If you have a choice, do not use Luna Flooring to install laminate floors for you. There service is poor from there high pressured sales people who know nothing about what work act...

#274096
Nov 10, 2011
550

JMadison06
Luna Carpet - Pushy, Lying, Thieves! Do NOT ever use Luna!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Is it possible to give negative stars because they aren't even worthy of one?! DO NOT EVER use these scam artists! I called for a "free in-home estimate" and was greeted with the...

#272067
Nov 01, 2011
747

Ryanmist...
Luna Carpet - Luna not being upfront with laminate options
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Luna In home consultation was a joke. I'm livid because I just found out now through Luna that what's offered during in home are not the same nor affiliated with the showro...

#271821
Oct 31, 2011
514

Anonymous
Luna Carpet - LUNA - WHAT A JOKE
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

IMO...Stay away from this company. If they were the last carpet company in the world I would sleep on a dirt floor before dealing with them again. Tell me one carp...

#271243
Oct 28, 2011
567

Chitown92
Luna Carpet - Beware
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

I had Luna carpet out for a quote this week. The salesman was a high pressure "you must act now" kind of guy. The first price $4,600. Then he said he could do it for $3,600. I ...

#264976
Sep 29, 2011
712

Anonymous
Luna Carpet - They lie and say they will replace carpet but only after you agree in pay another $900.
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Don't order carpet from LUNA. The sales man came to our home and told us that the carpet we want will cost us $8000 after 4 hrs in my home and us telling him we can afford it....

#256498
Aug 19, 2011
767

Anonymous
Luna Carpet - Do not use Luna. They do not stand behind their product.
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

We had a quote from Luna for laminate flooring. The salesrep said the floor needed to be leveled. The installer refused to level the floor, saying it wasn't necessary. The floor...

#254865
Aug 11, 2011
551

Anonymous
Luna Carpet - Bad News Company
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

I am reading all the complaints about this Company and they are telling my exact story! Time after time, all these complaints are the same! Bubbling of the laminate product within...

#253019
Aug 03, 2011
683

Jmyknight
Luna Carpet LIES! STAY AWAY!
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

THEY GET -5000 STARS! I thought I was getting a good deal from a good company when I chose Luna. I should have read the reviews here first. My installers for both ...

#251777
Jul 28, 2011
853

Jaskie1505
Luna Carpet and flooring screwed us
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Luna Carpet and Flooring put a lament floor in our home which started to buckle and was not put in properly. Luna determine that part of the damage was water damage not covered, n...

#225541
Mar 07, 2011
1097

Wazooz2424
Luna Carpet - Luna Flooring Lies to Customers, Refuses warranty repair.
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

On 6/14/2010, after scheduling installation of laminate flooring with Empire flooring, we cancelled a consultation with Luna. The salesman came to my home, anyway. He stated th...

#206237
Nov 08, 2010
1369

Cindy Na...
Dishonest Company - DO NOT DO BUSINESS WITH Luna Carpet
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

I my $200 deposit because the slime ball salesperson they sent to my home lied to me telling me he was a manager and giving me a "special" price that was ONLY AVAILABLE THAT DAY. S...

#199749
Sep 23, 2010
1320

Kay64
Luna Carpet - Luna very overpriced
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Luna came out to give me an estimate 9/4/2010. First thing the salesman told me that Luna had a sale going on, no installation fees but it expired that same day. 350 ...

#197275
Sep 06, 2010
1203

Orchata9
Stay away from Luna Carpet and Flooring
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Stay away. Stay far away. I can't caution you enough. Luna Carpets installed flooring incorrectly for me. Two years later I'm still dealing with their incompetence. They ca...

#188113
Jul 02, 2010
3632

Michelle a
Luna Carpet - Luna-Terrible quality carpet and service
5.0 10 Davis Dr BellwoodIL 60104-1047 877-241-LUNA (5862) http://www.luna.com/contact-us.aspx

Worst carpet and customer service!I had carpet in my bedroom for years that I decided to pull up for a color change, and called luna b/c they were cheap and easy and would co...

#185800
Jun 14, 2010
2012
Reviews 1-23 of 23

Related Information

Installers
In order to have your appliances work properly, your furniture to function long and look good, home installation services are provided. Installation services are as well required when furnishing and decorating offices. Installation services are provided for appliances, kitchen, bath and plumbing, flooring, windows and doors, window treatments, lighting, home environment, and outdoors. Installation services include beautification and added features (installing wood paneling), comfort (Upgrading heating, ventilation and air conditioning systems), maintenance and repair (roof tear-off and replacement; concrete and masonry), saving energy (energy-efficient insulation, windows, and lighting; wood-burning stoves, solar panels, wind turbines), safety and preparedness (home fire and burglar alarm systems, security doors). When placing an order with such companies, one should expect that at first a sales associate can tell more about installation services.

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